There is no greater pride than owning something. The introduction of Private Branch Exchange (PBX) gave businesses that pride. However, along came the responsibility of managing PBX effectively. Eventually, the concept of a hosted PBX came into the telecom market. Hosted PBX lets you own a PBX that is hosted elsewhere and managed by a telecom company.

PBX had come as a product while hosted PBX came as a service. The introduction of this service did away with the complexity of managing PBX without compromising the benefits of owing a private exchange.

Hosted or virtual PBX came equipped with several features. Some of the important features are:

• Automatic dialing
• Auto attendant
• Call forwarding
• Call waiting
• Call screening
• Messaging
• Voice mail
• Mail to fax

Let’s look at the benefits hosted PBX offers businesses.

• It reduces set-up and operating costs.
• It reduces telecom costs.
• It does not require any additional hardware.
• It does away with the need to hire people to handle the exchange.
• The maintenance of the exchange is handled by the company providing the service.
• It creates a local presence of the business in remote locations.
• It lets you work from any geographical location.
• The highly advanced features give a professional image to the business.
• It is scalable, making room for changes in the future.
• It helps maintain business continuity in an organization.

With advanced features and low maintenance, hosted PBX is ideal for organizations looking for a PBX. Seek help from professional telecom consultants for a thorough analysis of your needs.