Since most organizations using telecom services recognize the importance of auditing, they have some kind of telecom auditing in place. However, most of the time, the auditing is internal. Typically, the internal auditing team comprises of people from the IT and telecom departments. Even though the basic thought behind auditing remains the same across organizations, external auditors have more to offer than the internal ones. Let’s look at what the internal auditors may miss.

Reviews are performed for flagged situations

Internal auditors may conduct reviews only if there is a problem. Only flagged situations get the auditors’ attention.

Reviews are limited to the problem area

A flagged situation triggers a review by the auditors, and they tend to limit their audit and review only to the problem area, ignoring several other areas that need attention.

Current contract is not reviewed

Internal auditors may fail to review the current telecom contract and keep renewing it. A comparison with other plans gives a better picture of the current telecom scenario. However, in the absence of an obvious problem, auditors do not look into the current contract. The telecom services will not align with the telecom needs of a business if auditors do not study the telecom needs every time a contract ends.

Usage is not studied

Since internal auditors look only into the problem area, they may completely ignore any misuse, abuse, and over-use of the telecom services. Usage analysis is extremely important if an organization wants to cut down unnecessary expenses.

Due to the lack of domain expertise, internal teams are not fully equipped to handle telecom auditing. A professional telecom management team brings in a telecom audit that looks into every aspect of the telecom services being used by an organization.